Code of Conduct

In-Line Remedial Massage – Officer, Victoria

At In-Line Remedial Massage, we are committed to providing a safe, respectful, and professional environment for all clients and staff. Our Code of Conduct ensures high standards of practice, safety, and ethics.

1. Professionalism

• We will maintain the highest level of professionalism at all times.

• All treatments will be conducted with care, respect, and skill according to industry standards.

2. Client Respect and Confidentiality

• We respect the privacy and confidentiality of every client.

• All personal and health information will be kept strictly confidential.

• Client information will not be shared without explicit written consent.

3. Informed Consent

• Before beginning any treatment, we will explain the procedure and seek your informed consent.

• You have the right to ask questions and withdraw consent at any time.

4. Safe and Comfortable Environment

• We ensure a clean, safe, and welcoming clinic environment.

• Clients are encouraged to express any concerns regarding their comfort or safety.

5. Boundaries

• Professional boundaries will be maintained at all times.

• Any inappropriate behaviour will not be tolerated and may result in termination of the session and services.

6. Ongoing Education

• We are committed to ongoing professional development to maintain up-to-date knowledge and skills in remedial massage therapy.

7. Ethical Business Practices

• Our clinic follows fair, honest, and transparent business practices, including clear communication about pricing, cancellations, and appointment scheduling.

8. Health and Hygiene

• Strict hygiene protocols are followed for every session.

• All linens, towels, and equipment are sanitised between each client.

9. Feedback

• We welcome feedback from clients to continually improve our services.

• Any concerns will be addressed promptly and professionally.

Thank you for choosing In-Line Remedial Massage. We are dedicated to your care, well-being, and experience.